Privacy Policy

1. Introduction

Door Fellas ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our garage door repair services in New Orleans, Metairie, and surrounding New Orleans areas.

By using our website or services, you consent to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and home address when you submit a service request or contact form.
• Service Details: Information about your garage door issue, service history, and repair notes.
• Technical Data: IP address, browser type, device information, and pages visited on our website.
• Location Data: General location information to dispatch the nearest technician in New Orleans and New Orleans.

3. How We Use Your Information

We use the collected information for the following purposes:

• To schedule and dispatch garage door repair technicians to your location.
• To provide accurate quotes and estimates for repair services.
• To communicate with you about service appointments, follow-ups, and warranties.
• To improve our website, services, and customer support.
• To send service reminders or promotional offers (you may opt out at any time).
• To comply with legal obligations and protect our rights.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information internally with our own technicians and staff who assist in delivering our repair services, and only to the extent necessary to complete the requested service. We may also disclose information when required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can configure your browser to refuse cookies, but some features of the website may not function properly.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at (504) 252-0233.

8. Children's Privacy

Our services are intended for residential and commercial property owners. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: