Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the website and services provided by Door Fellas and Repairs ("we," "us," or "our"). By accessing our website or scheduling a repair service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Services

Door Fellas provides residential and commercial garage door repair services in New Orleans, Metairie, and surrounding communities, including Kenner, Slidell, Mandeville, Covington, and the Northshore. Our services include but are not limited to:

• Broken spring repair and replacement
• Off-track door alignment and cable repair
• LiftMaster opener repair and troubleshooting
• Roller, hinge, and track repair
• Emergency garage door dispatch (24/7)

We reserve the right to refuse service if the repair is unsafe, if parts are obsolete, or if the door system is beyond repair.

3. Estimates and Pricing

All cost estimates provided through our website, phone, or in person are approximate and based on the information available at the time. Final pricing is confirmed by the technician after an on-site inspection. Upfront pricing is provided before any work begins. If you decline the repair after the estimate, a service call fee may apply.

4. Appointments and Cancellations

Service appointments are scheduled based on technician availability in the New Orleans area. We strive for 60-minute response times for emergency calls, but wait times may vary during peak hours or severe weather. To cancel or reschedule an appointment, please call (504) 252-0233 at least 2 hours before your scheduled time. Cancellations made less than 2 hours before the appointment may be subject to a cancellation fee.

5. Warranties

We stand behind our workmanship. All repairs include a warranty on labor, and replacement parts carry the manufacturer's warranty. Warranty coverage does not apply to damage caused by misuse, neglect, acts of nature, or unauthorized modifications. For warranty claims, contact us at (504) 252-0233 with your service receipt.

6. Liability Limitations

Door Fellas is not liable for any indirect, incidental, or consequential damages arising from garage door repair services. Our total liability for any claim is limited to the amount paid for the specific repair service. We are not responsible for pre-existing conditions, hidden defects, or damage caused by prior improper repairs.

7. Website Use

You agree to use our website only for lawful purposes. You must not attempt to disrupt the website, access restricted areas, or use the content for commercial purposes without our written permission. All content on this website, including text, images, and logos, is the property of Door Fellas and Repairs and may not be reproduced without permission.

8. Emergency Services

Our 24/7 emergency dispatch is available for urgent garage door issues that pose safety or security risks, such as doors stuck open, broken springs preventing the door from closing, or doors off-track. Emergency service calls may carry an additional after-hours fee, which will be disclosed before dispatch.

9. Governing Law

These Terms are governed by the laws of the State of Louisiana. Any disputes arising from these Terms or our services shall be resolved in the courts located in New Orleans Parish, Louisiana.

10. Changes to Terms

We may revise these Terms at any time by posting an updated version on this page. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

11. Service Connection Disclosure & Terms of Use

12. Contact

For questions about these Terms & Conditions, please contact us: